When will my order ship? Each piece of jewelry is made to order just for you, and may take up to 7 business days to ship.  That said, many pieces are in stock and will ship in 2 to 4 days.   ALL 14 Karat gold pieces are ALL made to order and will take 2 to 4 weeks to ship.  

Shipping - Free shipping on orders over $50.  Items ship with USPS first class, unless a shipping upgrade is selected. USPS and UPS are available.  

Need your order in a hurry?  Contact Hello@MetrixJewelry.com for product availability and rush shipping options.  We will do our best to accommodate. Local pickup may be available from Nassau County, Long Island.  Please email Hello@MetrixJewelry.com before placing your order.

Returns/Exchanges - While we do not offer returns, as each piece is handmade to order, an exchange may be available.  Please email Hello@MetrixJewelry.com with your order number within 7 days of receiving your item and we will do our best to help.  Please note that any shipping costs, custom orders, or sale items are non refundable. If a return is granted, the buyer is responsible for return shipping, as well as a 15% restocking fee.

Repairs - We design our pieces so they are meant to last, however we know things happen.  If your piece has broken please send us a photo, along with your order number to - Hello@MetrixJewelry.com. Please note that repairs on pieces that are less than a year old will be free.  There may be a charge on those older than a year.  Please note that you will be responsible for shipping costs both ways. 

Want to see the jewelry in person?  Come say hi at an in person market, or  visit one of our retail partners.

Caring for your pieces - Brass, sterling silver, and 14 karat gold (fill) are precious and must be treated as such.  Please refrain from getting them wet and do not get chemicals or lotions on them.  Store in a dry place when not in use.  You can use  a polishing cloth to shine each piece to its original luster.

Sustainability - most of our designs feature brass and sterling silver, which are easily recycled.  Did you know brass can be recycled repeatedly without losing its composition?  We melt our materials in house whenever possible and work with a local, family owned, casting house for some designs.   

Wall hangings are meant for INDOOR USE only.