FAQ


When will my order ship? Each piece of jewelry is made to order just for you, and may take 3 to 5 business days to ship.  That said, many pieces are in stock and will ship in 1 to 2 days.   Pieces in 14 Karat gold are made to order and will take 1 to 2 weeks to ship.  

Need your order in a hurry?  Contact Hello@MetrixJewelry.com for product availability and rush shipping options.  We will do our best to accommodate. 

Want to see the jewelry in person, or arrange NYC pickup?  Check out the events page.

Returns/Exchanges - We want you to be happy with your piece of Metrix Jewelry. Exchanges are always available, and returns will be considered on a case by case basis.  Please email Hello@MetrixJewelry.com with your order number within 5 days of receiving your item.  Please note that any shipping costs, custom orders, or sale items are non refundable. 

Caring for your pieces - Brass, sterling silver, and 14 karat gold fill are precious and must be treated as such.  Please refrain from getting them wet and do not get chemicals or lotions on them.  Store in a dry place when not in use.  You can use  a polishing cloth to shine each piece to its original luster.